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Is Randall & Vickers Ltd fully authorised and regulated?
Yes. Randall & Vickers is fully regulated by the Ministry of Justice in respect of regulated claims management activities; its registration is recorded on the website www.claimsregulation.gov.uk
Randall & Vickers Ltd is also registered as a Data Handler with the Information Commissioners Office. Our authorisation number is Z9930529.
Our Company Registration No. is 6268278 and our registered address is Randall & Vickers Ltd, Newcroft house, 40 Linden Avenue, Altrincham, Cheshire WA15 8HA.
Our VAT registration number is 921 8403 40
Can I claim for closed loans/accounts?
Yes. If you were unfairly charged then you have a right to make a claim. Just fill out the form as usual and we’ll do the rest for you.
I have already started to claim myself, can I still use you?
Yes. Randall & Vickers Ltd can take on your claim once it is in process. We tailor our service to each individual, so we can adapt to whatever stage your claim is at. Even if your complaint has been rejected, we can often still pursue compensation.
What if I’m not sure if I have a PPI policy or not?
PPI mis-selling has been so extreme that some people have been sold PPI without even knowing about it. If you suspect that you may have been sold PPI then apply as usual and we can find out for you.
Will the bank close my account if I claim against them?
None of our clients have ever suffered as a result of making a claim however you should be aware that it is a slim possibility. There were reports of people having their accounts closed when people first began complaining about bank charges, but this hasn’t happened recently. If a bank or any other institution did close your account because of a claim then we would raise an official complaint with the Financial Ombudsman Service, citing retaliatory action against you. This could even be more damaging to them than the claim itself.
How secure are my details with you?
Randall & Vickers Ltd takes its responsibilities under the Data Protection Act very seriously. We keep all information relating to you and your claim secure. All our employees have signed stringent confidentiality contracts, and systems are in place to prevent misuse of any data.
How much do I have to pay?
We operate on a strictly No Win No Fee basis. Upon successful completion of the claim our flat rate fee is 25% + VAT (equal to 29.375% overall) of the compensation awarded.
Please note, that unlike other Claims Management companies, we only charge our fees on the compensation awarded and not from any future savings.
Please click here to see how our fees are charged in more detail.
How long will my claim take?
Each claim is unique and different factors can affect the length of the claim. Below are some estimates for the different types of claim you can make with us:
Credit Card Charges: 7 to 12 weeks
PPI: Lengths of time on each case can vary considerably and it very much depends on whether they are won through the bank or the Financial Ombudsman Service. So it is difficult to estimate how long your claim will take, however, Randall & Vickers will always speed up your claim whenever possible.
Can I make the claim myself?
Yes you can make the claim yourself if you have the time, funds and confidence to take your claim to court if necessary. If we make the claim for you we will take care of everything. You just have to fill in our very easy form and then sit back, relax and if it’s successful we’ll send you a cheque on completion.
Whether you make a claim yourself or use Randall & Vickers we would advise you to claim sooner rather than later to ensure that you receive everything that you’re entitled to.
Why can I no longer reclaim bank charges?
Following a Supreme Court ruling against the Office of Fair Trading, we are no longer able to pursue any cases under the legislation we were hoping to use.
Whilst we are no longer taking on any bank charges claims, if you are in financial hardship, it is still possible for you to make a claim against your unfair charges by going through the Financial Ombudsman Service. This is not a service that Randall and Vickers offer, however you can find out more about submitting your own claim by clicking the link http://www.financialombudsmanservice.org.uk/faq/bank-charges.html.
Do you have a complaints procedure?
Yes of course, at Randall & Vickers we believe that a happy customer is a good customer and we always strive to provide excellent service. If you are unhappy then please contact us and let us know.
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My Reclaim PPI Insurance question isn’t answered here, what shall I do?
Please contact us and one of our team will be happy to help.
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